Privacy Policy

Data Controller

The controller of your personal data is Villa ROSALIE, represented by Olivier and Aline, who can be reached at the email address contact@villa-rosalie.be.

Data We Collect

We collect information to provide and improve our services. The types of data we collect include:

• Identification information: Name, first name, email address, phone number when you fill out our contact or reservation form.
• Reservation information: Dates of stay, number of people, chosen options.
• Communication data: The content of the messages you send us.
• Browsing data: Information about your device and browser, IP address, and pages visited on our site, collected via cookies.
• Payment information: The information necessary to process the payment for your reservation (managed by our secure payment provider).

Purposes of Data Collection

Your data is used for the following purposes:

• Manage your reservation request and your stay.
• Respond to your questions and requests via the contact form.
• Improve our website and our services.
• Ensure the security of our website.
• Comply with our legal and regulatory obligations.

Legal Basis for Processing

The processing of your data is based on: the performance of a contract (your reservation), your consent (for cookies or newsletter subscription), our legal obligations, and our legitimate interest (improving our services and ensuring security).

Data Retention Period

We keep your personal data for the time necessary for the purposes for which it is collected, and in compliance with legal retention obligations (in particular accounting and tax).

Your Rights Regarding Your Data

In accordance with the GDPR, you have the following rights:

• Right of access: You can obtain a copy of the data we hold about you.
• Right to rectification: You can request the correction of inaccurate or incomplete data.
• Right to erasure ('right to be forgotten'): You can request the deletion of your data, under certain conditions.
• Right to restriction of processing: You can request to limit the use of your data.
• Right to portability: You can receive your data in a structured format and transmit it to another data controller.

To exercise these rights, please contact us at contact@villa-rosalie.be. You also have the right to lodge a complaint with the Data Protection Authority in Belgium.

Cookies

Our site uses cookies to improve your browsing experience, analyze traffic, and ensure the proper functioning of certain features (such as the reservation calendar). You can manage your cookie preferences through your browser settings.

Sharing Data with Third Parties

We do not sell your personal data. We may share it with service providers who help us operate our business (e.g., reservation system, payment service, web host), or if required by law.

Data Security

We implement technical and organizational security measures to protect your data against loss, unauthorized access, disclosure, or alteration.

Contact

For any questions regarding this privacy policy or your personal data, you can contact us:

• By email : contact@villa-rosalie.be
• By post : Address of Villa ROSALIE, De Panne, Belgium

Policy Updates

We may update this privacy policy from time to time. The most recent version will always be available on this page.

Last updated: July 21, 2025